Help centre

Create a profile from Create profile. You will need an email address and a mobile number, which we verify with one-time codes. A complete profile with a clear photo gets far more responses, so it is worth spending a few minutes on your About me and partner preferences.

Go to Edit profile in your account. Your completeness score shows what is missing. Some changes, such as new photos, may be reviewed by our team before other members can see them.

Upload up to 8 photos from the Photos page. Choose which one is your main photo, and make any photo private. Location data inside photos is removed automatically when you upload them.

In Privacy you choose who can see your profile and photos, who can send you interests and messages, who can request your contact details and whether your online status is shown. You can also pause your profile.

Send an interest to let someone know you would like to connect. They can accept or decline, and you can withdraw a pending interest. Save profiles you want to come back to with Shortlist.

Once you are connected you can message each other. To protect you, phone numbers and email addresses can't be sent in first messages: share them with the contact request feature when you are ready.

Verify your email and mobile when you sign up. You can then add education, profession and photo verification from the Verification page. Documents are encrypted, seen only by authorised staff and deleted after the check.

Compare plans on Membership. After paying you will find your invoice under Payments. To ask for a refund, open the payment and choose Request a refund. See the refund policy.

Turn on two-factor authentication and review signed-in devices from Security. We will never ask for your password or a one-time code by message or phone.

Read our safety tips. To report or block a member, use the options on their profile or in the conversation. If someone asks you for money, stop replying and report them.

From Security, choose Delete account. You can download a copy of your data first. See the data deletion policy.