Frequently asked questions
Can't find what you need? Visit the help centre or contact us.
Is it free to join?
Yes. Creating a profile, searching and sending a limited number of interests each day are free. Paid plans add more, such as extra interests and advanced filters. See membership plans for what each includes.
Who can see my phone number and email?
Nobody, unless you choose to share them. They are never shown on your profile. When a member asks for your contact details, you decide whether to accept, and you can control who is allowed to ask in your privacy settings.
Can I hide my photos?
Yes. You can make any photo private and approve requests to see it one by one. You can take access back at any time.
What do the verification badges mean?
Each badge states exactly what was checked: email and mobile badges mean the member entered a code we sent; education, profession and photo badges mean our team reviewed evidence. A badge is not a guarantee about a person's character, so please still use your own judgement. Details are on our safety page.
How does the compatibility score work?
It is a transparent, rule-based score built from both members' preferences: age, location, education, lifestyle and more. It is not AI. Each match shows the reasons behind its score.
Can my parents create or manage my profile?
A parent, sibling or relative can create a profile on someone's behalf; they choose who the profile is for when signing up. Please make sure the person the profile is for agrees to it.
Will my plan renew automatically?
No. Plans do not renew automatically and we never charge you again unless you choose to, so there is nothing to cancel. You keep your benefits until the end date shown under Subscription, and we remind you a week before it ends.
Can I get a refund?
You can ask for a refund on a recent payment from the Payments page in your account. Our team reviews every request. See the refund policy for details.
How do I report someone?
Use Report on their profile or on a message. Reports go to a person on our team, and the member is never told who reported them. If you are in danger, contact the police first.
Can I take a break without deleting my account?
Yes. You can pause your profile from your privacy settings. Paused profiles don't appear in search or matches until you return.
How do I delete my account?
Go to Security in your account and choose Delete account. Your profile is removed straight away and your data is erased within 30 days, except records we must keep by law, such as payment invoices. See the data deletion policy.
Do you offer help for NRI families?
Yes. You can search by country of residence and preference for relocation, and our assisted service can help coordinate across time zones.