Privacy policy

At Skymilan.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website and services.

Data we collect:

• Account details: name, email address, mobile number, date of birth, gender and who the profile was created for.
• Profile details you choose to add: education, work, family, lifestyle, religion and community, horoscope details, partner preferences, photos and your About me text.
• Verification evidence: documents you upload for a check. These are encrypted, viewed only by authorised staff.
• Activity: Messages, chats, and interactions with other members on Skymilan.com., shortlists, reports, contact requests, payments and sign-in history.
• Technical data: IP address and browser type, used for security and fraud prevention.

Cookies: We use cookies to hance your experience on Skymilan.com. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

How we use your information:

To provide the matrimonial service you signed up we use your information for the following purposes:

• To create and manage your account.
• To match you with compatible members.
• To facilitate communication between users.
• To enhance and personalize your experience on our platform.
• To analyze user behavior and preferences to improve our services.
• To monitor and ensure security and prevent fraudulent activities.
• To comply with legal obligations and enforce our Terms of Use.
• To send service-related notifications, promotions, or updates.

Who can see your data:

We respect your privacy and only share your information under the following circumstances:

• With other registered users as per your privacy settings.
• With trusted third-party service providers who assist in operating our platform and providing our services. These providers are contractually obligated to protect your data.
• We may share your profile (without direct contact details) to promote your profile on our social media platforms as well as directly with other matching members.
• When required by law, legal processes, or to protect our rights and the rights of others.
• In case of business transfers, mergers, or acquisitions.

• Our staff see only what their role requires; every access to sensitive data is logged. Private messages are not read unless a member reports a specific message.
• Service providers process data on our behalf: payment gateways, email and SMS delivery, hosting and verification partners. They may use it only to provide their service.
• Authorities, where the law requires it.

We do not sell your personal data to third parties.

Your rights:

You have the following rights regarding your personal information:

• Access & Update: You can review and edit your profile information at any time.
• Privacy Settings: You can control who sees your profile and details.
• Data Deletion: You may request the deletion of your account and personal information by contacting our customer support team. Certain data may be retained as required by law.
• Opt-Out: You can unsubscribe from promotional emails or notifications.

You can access and download your data (Security → Download my data), correct it (Edit profile), withdraw consent and delete your account, nominate a person to exercise your rights, and raise a grievance with our Grievance Officer.

How long we keep it:

Your data is kept while your account is active. When you delete your account your profile is removed immediately and your data is erased within 30 days. Payment records are kept for the period tax law requires. Sign-in history is kept for 90 days.

Data security:

We implement strong security measures to protect your data from cyber threats, unauthorized access, malicious activities, including encryption, secure servers, and access control. However, no online platform can guarantee 100% security, so we advise users to exercise caution when sharing sensitive information. Passwords are hashed, sensitive fields and documents are encrypted, all traffic uses HTTPS and staff accounts require two-factor authentication.

Children:

SkyMilan is only for adults of legal marriageable age. We do not knowingly collect data from children under 18 (non-marriageable age). If we discover such data will remove immediately.

Changes to this privacy policy:

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated through our website or via email.