Data deletion policy

How to delete your account

Sign in, go to Security and choose Delete account. For your protection we ask for your password (and your two-factor code if you use one). Before deleting, you can download a copy of your data from the same page.

If you can't sign in, contact us from the email address on your account.

What happens straight away

• Your profile disappears from search, matches and other members' lists.
• Your photos, verification evidence, partner preferences and profile details are deleted.
• Pending interests are withdrawn and you are signed out on every device.

Within 30 days

Your remaining data, including messages you sent, is permanently erased. Conversations stay visible to the other person until then, so they are not cut off mid-conversation.

What we keep

Payment records and invoices are kept for the period tax law requires. They are linked to a record that contains no profile details. Logs of security events may be kept briefly to investigate fraud or abuse.

Pausing instead

If you only need a break, you can pause your profile from Privacy. Nothing is deleted.

Success stories

If you shared a success story, you can withdraw your consent at any time from the success stories page, and the story is taken down. Deleting your account also takes down any story you shared.