Refund & cancellation policy

Cancellation

Plans and add-ons are one-off payments for a fixed period. They never renew automatically and we never charge you again unless you choose to buy, so there is nothing to cancel. Your benefits last until the end date shown under Subscription.

Asking for a refund

Open the payment on your Payments page and choose Request a refund, with a short reason. A member of our team reviews every request; refunds are not decided automatically.

When a refund is usually given

• You were charged twice, or charged for something you did not receive.
• You ask within the refund window shown on your payment (currently 7 days) and have made little use of the paid features.
• A technical problem on our side stopped you from using what you paid for.

Requests outside the window are still reviewed, case by case.

How refunds are paid

Approved refunds go back to the original payment method. Your bank or card provider may take a few working days to show it. Plan benefits end when a refund is issued.

Questions

Write to support@example.invalid or contact us.